Shipping & Delivery

1) Service Coverage (Bangladesh)

• Nationwide delivery via trusted courier partners.
• Delivery areas: Dhaka metro, major cities, district towns, and most upazilas. Remote islands/hard-to-reach areas may require additional time.
• If a location is temporarily unsupported, we’ll contact you with the best available option.

2) Order Processing & Dispatch

• Processing time: typically 1–2 business days after order confirmation.
• Verification: we may call/WhatsApp to confirm address/phone for COD or high-value orders.
• Packing standards: handled per manufacturer guidance; temperature-sensitive goods are stored correctly before dispatch.

Public holidays or exceptional events may affect processing and courier pickups.

3) Estimated Delivery Times

• Dhaka metro: ~ 1–3 business days
• Major cities & district towns: ~ 2–5 business days
• Remote / limited-access areas: ~ 3–7 business days

These are estimates. Weather, strikes, holidays, or courier constraints can cause delays.

4) Shipping Fees & Methods

• Shipping fee: calculated at checkout based on destination and weight/size.
• Cash on Delivery (COD): available in most locations; eligibility shown at checkout.
• Prepaid: pay via bKash, Nagad, or card to streamline dispatch.

No hidden charges. All fees are shown before you pay.

5) Order Tracking & Notifications

• After dispatch, you’ll receive an SMS/WhatsApp/email with your tracking ID or courier details.
• Track via the courier portal or our Order Tracking page; contact Customer Care if you need help.
• Multi-item orders may arrive in separate parcels.

6) Delivery Attempts & Missed Deliveries

• Couriers typically make 1–2 attempts. Keep your phone active for coordination.
• Unreachable numbers or incomplete addresses can delay delivery or return parcels to sender.
• Returned parcels can be re-dispatched after address confirmation; additional shipping charges may apply.

7) Address or Phone Changes

• We can update details before dispatch. Contact us immediately with your order number.
• After dispatch, changes may not be possible; we’ll coordinate with the courier if feasible.

8) Packaging & Product Handling

• Items are packed securely to reduce transit damage risk.
• We store goods under recommended conditions before dispatch; during extreme heat we aim to ship earlier in the day.
• On delivery, receive promptly and follow any storage instructions on the label.

9) Damaged, Missing, or Wrong Items

• Report within 7 days of delivery with photos/videos and your order number.
• We’ll arrange a replacement or refund per our Returns & Refund Policy.
• For missing items in multi-parcel shipments, remaining parcel(s) may still be in transit.

10) Shipping Restrictions

• We currently ship within Bangladesh only.
• Some products may be restricted by courier policies/regulations; if affected, we’ll contact you promptly.

11) Contact Us

Need help with delivery or tracking?

• 📞 Customer Care: +88 0140 445 8888 (Sat–Thu 10:00–19:00; Fri closed, Asia/Dhaka)
• 💬 WhatsApp: +88 0140 445 8888
• ✉️ Email: support@australiangoods.com.bd
• 🏬 Visit: Experience Center: Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh