Authenticity Guarantee
At Australian Goods in Bangladesh, we guarantee that every item you purchase from us is 100% genuine. If any product is ever proven to be inauthentic, we commit to an immediate replacement or full refund, with zero hassle.
1) Our Promise
- Direct sourcing: only from Australian brand principals or licensed distributors.
- Factory sealed: shipped in original packaging with intact manufacturer seals.
- Traceable: each batch linked to import and supplier documentation.
- Zero tolerance: if authenticity is in doubt, we act immediately.
2) What’s Covered
- Supplements & vitamins
- Baby & kids nutrition
- Honey & wellness products
- Beauty & skincare items
Every category we sell is protected by this Authenticity Guarantee.
3) How the Guarantee Works
- Within 7 days of delivery, contact Customer Care.
- Provide your order number and clear photos (front/back, seals, batch/expiry).
- Our quality team reviews and, if verified inauthentic, arranges free pickup and a full refund or replacement.
Tip: Keep your packaging and invoice until you’re fully satisfied with the product.
4) Exclusions
- Products purchased from other sellers, grey markets, or unofficial websites are not covered.
- Items without original packaging or where seals have been tampered with after delivery.
- Subjective preferences (e.g., taste, texture, minor label variations).
6) Contact Us
Need help verifying your product or raising a claim?
- 📞 Customer Care: +88 0140 445 8888 (Sat–Thu 10:00–19:00; Fri closed, Asia/Dhaka)
- 💬 WhatsApp: +88 0140 445 8888
- ✉️ Email: support@australiangoods.com.bd
- 🏬 Visit: Experience Center: Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh
Frequently Asked Questions
Quick answers about our Authenticity Guarantee
Brands often update packaging. We ship the latest design, but the product remains 100% genuine.
No. We never relabel, repackage, or alter batch/expiry details. Everything is factory sealed.
We recommend reporting within 7 days of delivery for fastest resolution.
Our guarantee only applies to purchases made directly on australiangoods.com.bd or at our Experience Center.
Last updated: Sep 27, 2025