Customer Policies
Customer Policies – Australian Goods in Bangladesh
Shop with confidence. We source directly from the brand in Australia, keep products in temperature-controlled storage, and deliver factory-sealed items nationwide. This page centralizes our key policies for orders, shipping, returns, privacy, payments, authenticity, and more.
Orders & Shipping
- Shipping & Delivery
Estimated timelines: Dhaka ~ 1–3 business days, major cities/districts ~ 2–5, remote ~ 3–7. Live status via Order Tracking. Coverage across Bangladesh through trusted couriers. - Order Cancellation Policy
Cancel before shipment. If already dispatched, accept delivery and follow the return process. Prepaid refunds return to original method in 7–10 business days after confirmation. - Returns & Refund Policy
30-day returns for unopened/unused items in original packaging. Damaged/incorrect/expired scenarios covered per policy. Refunds typically in 7–10 business days after approval (COD via bKash/Nagad). - Experience Center
Click & Collect (pickup), returns drop-off, free authenticity checks, and on-site support during posted hours.
Payments & Security
- Payment Methods
Pay with bKash, Nagad, debit/credit cards, or COD (most locations). Card payments use PCI-DSS compliant gateways; we do not store full card numbers/CVV. - Security Policy
HTTPS/TLS, encryption (in transit/at rest where feasible), access controls, monitoring, backups/continuity, vendor reviews, and incident response. - Cookie Policy
Explanation of cookies/trackers, categories (essential/analytics/marketing), and how to manage preferences.
Privacy & Legal
- Privacy Policy
What we collect, how we use/share data, rights & choices, retention, and security. Latest revision date is shown on the policy page. - Data Deletion Request
Request deletion of your personal information; identity verification required. Certain records (e.g., tax/invoices) may be retained as required by law. - Terms & Conditions
Site use, pricing, delivery, returns, user responsibilities, and governing law in Bangladesh. - Medical Information Disclaimer
All health/product content is general education only — not medical advice. Always read labels and consult qualified professionals.
Authenticity & Quality
- Authenticity Guarantee
100% genuine items — sourced directly from the brand in Australia, factory-sealed packaging, zero tolerance for grey market. - Authenticity Commitment
Temperature-controlled storage, FEFO dispatch, batch/expiry transparency, tamper checks, and simple verification steps.
Accessibility & Safety
- Accessibility Statement
We’re working toward WCAG 2.1 Level AA conformance; keyboard support, contrast targets, alt text, captions, and responsive layouts. - Customer Care
Channels (phone/WhatsApp/email), self-serve tools, service levels, case flow, what to share for faster help, and issue-specific guidance.
Help & Support
- 📞 Phone: +88 0140 445 8888 (Sat–Thu 10:00–19:00, Asia/Dhaka)
- 💬 WhatsApp: +88 0140 445 8888
- ✉️ Email: support@australiangoods.com.bd
- 🏬 Visit: Experience Center (pickup, returns, verification)
- 🌐 Language: বাংলা / English
Policy FAQs
Quick answers about policy dates, versions & contacts
Published is when a policy first went live. Last updated shows the most recent revision so you can track changes over time.
Always refer to the policy’s dedicated page (linked above). The current version is hosted there with the latest Last updated date.
Contact Customer Care or email support@australiangoods.com.bd. For security disclosures, write to security@australiangoods.com.bd.
Last updated: Sep 27, 2025