Experience Center
Experience Center — Australian Goods Bangladesh
Visit our Experience Center to see products in person, pick up online orders, complete returns (eligible items), and get a free authenticity check. Our team is here to help with product guidance, order issues, and on-site support.
1) Address, Hours & Contact
- 🏬 Address: Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh, Call: +88 01711 933 266 , This page is the source of truth for the Experience Center address.
- 🕒 Hours: Sat–Thu 10:00–19:00 (Asia/Dhaka) · Closed Friday & public holidays
- 🗺️ Google Maps: Open map & directions Get Direction
- 📞 Phone: +88 0140 445 8888
- 💬 WhatsApp: +88 0140 445 8888
- ✉️ Email: support@australiangoods.com.bd
- 🌐 Language: বাংলা / English
For medical questions, please see our Medical Information Disclaimer — we provide non-clinical guidance only.
2) What You Can Do Here
- Click & Collect: pick up online orders after receiving the “Ready for Pickup” message.
- Returns Drop-off: return eligible unopened items within 30 days. See Returns & Refund Policy.
- Authenticity Check: free pack verification (batch/expiry, seals). See Authenticity Commitment & Guarantee.
- Product Guidance: label reading, usage directions on pack (non-medical).
- Payments: pay invoices or order balances (bKash, Nagad, card, where supported). See Payment Methods.
3) Click & Collect (Pickup)
- Order online and select Experience Center Pickup at checkout (where available).
- Wait for the “Ready for Pickup” SMS/WhatsApp/email notification.
- Bring your order number and a matching phone (or show the message).
- We verify and hand over your factory-sealed items.
Note: If someone else is collecting, contact Customer Care to add their name and phone for verification.
4) Returns, Replacements & Refunds (Drop-off)
- Window: within 30 days for unopened/unused items in original packaging.
- Bring: order number, phone, and the product in factory-sealed condition.
- On-site check: our team inspects eligibility per policy.
- Refund timing: typically 7–10 business days after approval (COD via bKash/Nagad).
5) Free Authenticity Check
- Share your order number and show the pack (front/back, seals, batch/expiry).
- We verify on the spot; for select brands we’ll guide you through official QR/code checks.
- If anything is ever verified as not genuine, we provide free pickup and a full refund or replacement.
Details: Authenticity Guarantee & Authenticity Commitment.
6) Accessibility & Facilities
- Entrance & counters: step-aware access and priority assistance on request.
- Seating: limited seating available for waiting customers.
- Language support: বাংলা / English.
- Support needs: call ahead so we can assist on arrival.
See our Accessibility Statement for our WCAG 2.1 AA goals.
Frequently Asked Questions
Quick answers about visiting, payments & pickups at the Experience Center
Yes — bKash, Nagad, and major debit/credit cards where supported. See Payment Methods.
No appointment needed during business hours. For complex cases or large orders, call us before you visit.
Yes — contact Customer Care to add the collector’s name and phone before they arrive.
No — we only sell factory-sealed items. We verify labeling, seals, and batch/expiry without opening.
No — we provide non-clinical guidance only. See our Medical Information Disclaimer.
Last updated: Sep 27, 2025