Privacy Policy

Introduction

This Privacy Policy explains how Australian Goods in Bangladesh (“we”, “us”, “our”) collects, uses, shares, retains, and protects your information when you visit australiangoods.com.bd, contact Customer Care, or visit our Experience Center.

We use plain language, publish effective dates and updates, and offer self-serve tools so you can control your data.

1) Scope

This policy covers our public website, checkout, customer accounts, Customer Care channels (phone, WhatsApp, email, chat), and the Experience Center for Bangladesh operations. For medical/health content limitations, see our Medical Information Disclaimer.

2) Information We Collect

• Identity & contact: name, phone, email, shipping/billing address.
• Account details: login email, hashed credentials, preferences.
• Order & payment: items purchased, totals, invoice details; card payments are processed by PCI-DSS compliant gateways — we do not store full card numbers/CVV.
• Customer Care: messages, case notes, attachments (e.g., photos for authenticity/returns).
• Device & usage: cookie IDs, analytics events, IP, browser, pages viewed (see Cookie Policy).
• In-store visits: pickup confirmations, returns handover notes (no biometric data).

3) Where Data Comes From

• Directly from you: checkout, account, messages, Experience Center interactions.
• Automatically: cookies/SDKs for essential site functions and analytics (see Cookie Policy).
• Service providers: payment gateways, couriers (tracking IDs/status).

4) How We Use Your Information

• Order processing: confirm, pack, ship, and provide invoices & updates.
• Customer support: resolve issues, returns/refunds, authenticity checks.
• Fraud prevention & security: detect abuse, protect accounts and platform.
• Service improvement: site reliability, content clarity, accessibility work.
• Marketing (optional): offers or updates where permitted; you can opt out anytime.
• Legal & compliance: taxes, accounting, lawful requests.

5) Legal Basis (Where Applicable)

• Contract: to fulfill your orders and provide requested services.
• Legitimate interests: to secure our services, prevent fraud, improve operations.
• Consent: for certain marketing/analytics where required (you may withdraw consent).
• Legal obligations: tax, accounting, and record-keeping duties.

6) How We Share Information

• Couriers & logistics: to deliver your order and provide tracking.
• Payment processors: to complete your transactions (card data handled by PCI-DSS compliant gateways).
• Service providers: vetted vendors for hosting, analytics, communications, and support — bound by confidentiality and minimum-necessary data access.
• Legal: to comply with law, enforce our Terms & Conditions, or protect users and our platform.
• No selling of personal data: we do not sell your personal information.

7) Ads, Measurement & Analytics

We use analytics to understand site performance and, where enabled, advertising tools to reach interested customers. See our Cookie Policy for categories, partners, and how to manage your preferences.

8) Cookies & Similar Technologies

• Essential: required for cart, checkout, login, and safety.
• Analytics: helps improve features and content.
• Marketing: optional; controls available in browser and via our Cookie Policy.

9) Security of Your Information

We apply defense-in-depth controls (TLS, access controls, logging, backups, vendor reviews). While no method is 100% secure, we work to reduce risk and respond to issues promptly. Details are outlined in our Security Policy.

10) Data Retention

• Keep as needed to provide services, comply with law, and resolve disputes.
• Invoices & tax records are retained per legal requirements.
• Backups are encrypted and overwritten on a schedule.

11) Your Choices & Rights

• Access & correction: request a copy or fix inaccuracies.
• Deletion: ask us to delete your data where applicable (see Data Deletion Request).
• Marketing opt-out: use unsubscribe links or contact support to update preferences.
• Cookie controls: manage in your browser and via our Cookie Policy.

We’ll verify your identity before acting on sensitive requests. If we cannot fulfill a request due to legal obligations, we’ll explain why and minimize/anonymize where feasible.

12) Children’s Privacy

Our services are intended for general audiences. If you believe a child’s data was provided without appropriate consent, contact us and we’ll review and act as appropriate.

13) Data Location & Transfers

We operate in Bangladesh and use reputable service providers that may process data in other jurisdictions. We take steps to protect your information consistent with this Policy and applicable laws.

14) Changes to This Policy

We may update this Policy to reflect operational, legal, or regulatory changes. The “Effective” date above shows when it last changed.

15) Contact Us

• ✉️ Email: support@australiangoods.com.bd
• 📞 Phone: +88 0140 445 8888 (Sat–Thu 10:00–19:00, Asia/Dhaka)
• 💬 WhatsApp: +88 0140 445 8888
• 🏬 Visit: Experience Center — Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh, Call: +88 01711 933 266