Returns & Refund Policy
We want you to shop with confidence at Australian Goods in Bangladesh. This policy explains when items can be returned or replaced, how to submit a request, and how refunds are processed.
1) Eligibility
- Unopened & unused products in original, factory-sealed packaging are eligible for return.
- Damaged / incorrect / expired items are covered; report within the stated window below.
- Items must be purchased directly from australiangoods.com.bd (with valid order number).
2) Return Window
- 30 days from delivery for unopened/unused items.
- 7 days from delivery to report damaged / incorrect / expired items (share photos).
- For delivery delays or missing items, contact us promptly so we can escalate with the courier.
3) Non-Returnable Items
- Opened, used, or partially consumed items (including broken seals).
- Items without original manufacturer packaging, batch/expiry, or tamper seals.
- Items damaged due to improper storage after delivery (heat, humidity, sunlight). See label directions.
- Free gifts, samples, or promotional items marked as final sale.
4) How to Start a Return/Claim
- Contact us via Customer Care with your order number and a short description.
- Share evidence (see checklist below) so we can verify quickly.
- We’ll confirm eligibility and guide you for pickup or drop-off, or process a refund where applicable.
Tip: Keep the packaging until your case is resolved.
5) Evidence to Share (for Faster Help)
- Photos of the outer box, seals, and batch/expiry on the pack.
- Close-ups of any damage, leakage, or wrong item.
- Payment reference (if prepaid) and delivery tracking ID if available.
6) Resolution Options
- Replacement: same item re-shipped after verification.
- Refund: issued to the original method (or to bKash/Nagad for COD), after inspection/approval.
- Partial refund: when part of a multi-item order is affected.
7) Refund Methods & Timing
- bKash / Nagad / Card: refunded to the original payment method within 7–10 business days after approval.
- Cash on Delivery (COD): refunded via bKash or Nagad to your provided number within 7–10 business days after approval.
- Refund timelines depend on gateway/bank processing. We’ll notify you when initiated.
8) Pickup & Drop-off
- Pickup: We arrange a courier pickup from your address where available.
- Drop-off: You can visit our Experience Center for returns and inspection.
- Keep items securely packed to avoid further damage during transit.
9) Packaging & Condition on Return
- Return items in their original packaging with all inserts and accessories.
- Include a note with your order number, contact phone, and reason for return.
- For fragile items (e.g., glass bottles), ensure protective cushioning to prevent transit breakage.
10) Authenticity & Safety
We source directly from the brand in Australia, store under temperature-managed conditions, and ship factory-sealed products. If an item is ever verified as not genuine, we will arrange a free pickup and provide a full refund or replacement.
11) Exchanges
Need a different item or variant? We’ll refund the original (if eligible) and ask you to place a new order for the desired item.
12) Multi-Item Orders & Partial Shipments
- Orders may ship in separate parcels. Missing items could still be in transit.
- We can process partial returns for unaffected items in a multi-item order.
13) Fees & Deductions
- Our error (damaged/incorrect/expired): no return shipping fee; full refund or replacement per your choice.
- Change of mind (unopened/within window): shipping fees are non-refundable once shipped; return shipping may apply.
- Refused or failed deliveries are handled per Order Cancellation Policy.
14) Regulatory & Medical Notes
Product information may change without notice. Always read the label and follow the manufacturer’s directions. Site content is general information only and not medical advice. See our Medical Information Disclaimer.
15) Contact Us
Need help with a return, replacement, or refund?
- 📞 Customer Care: +88 0140 445 8888 (Sat–Thu 10:00–19:00; Fri closed, Asia/Dhaka)
- 💬 WhatsApp: +88 0140 445 8888
- ✉️ Email: support@australiangoods.com.bd
- 🏬 Visit: Experience Center: Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh
Frequently Asked Questions
Quick answers to common questions about returns and refunds
Approved refunds are initiated within 7–10 business days to the original payment method (COD refunds via bKash/Nagad). See Section 7.
For safety, opened or used items aren’t eligible unless reported as damaged/defective on arrival with evidence. See Section 3.
Yes, where available. Otherwise, you can drop off at our Experience Center in Mohakhali DOHS, Dhaka. See Section 8.
Last updated: Sep 27, 2025