1) Who Can Make a Request

• Account holders/customers using their own verified email/phone.
• Authorized agents with written permission and proof of authority.
• Parents/guardians for minors, with proof of relationship.

2) What We Can Delete

• Account profile (name, contact details) and saved addresses.
• Marketing preferences and mailing lists (email/SMS/WhatsApp).
• Customer Care messages and attachments (subject to legal holds).
• Website identifiers (cookies, analytics IDs) when feasible.

Note: Order-related data may be restricted by legal/financial requirements (see below).

3) What We May Need to Retain

• Tax & invoicing records and transaction history required by law.
• Fraud prevention & security logs needed to protect users and services.
• Open orders, disputes, or chargebacks until resolved.
• Backups overwritten during scheduled rotation and not used for active processing.

Where deletion isn’t possible, we will minimize or anonymize data when feasible.

4) How to Submit Your Request

You can submit via the form below or contact Customer Care. Using the form helps us process faster.

Provide details so we can locate your data and verify your identity.

Required details:
– Full name
– Account email
– Phone number
– Recent order number (if any)
– Request type (account deletion / marketing data / Customer Care communications / cookie IDs / other)
– Notes (optional)
– Confirmation: I am the account holder or authorized to make this request. Submit request

Prefer email? Write to support@australiangoods.com.bd with the above details.

5) Identity Verification

• We may send a verification code to your registered email/phone.
• For agents/guardians, provide written authorization and proof of identity/relationship.
• If we cannot verify your identity, we may be unable to complete deletion.

6) Timeline & Outcomes

• Acknowledgment: we aim to acknowledge within a reasonable time during business hours.
• Completion goal: typically within 30 days, depending on scope and legal obligations.
• Confirmation: we’ll confirm what was deleted, minimized, or retained (and why).
• Appeal: if you disagree, reply to our email for escalation to our compliance lead.

7) Ads, Cookies & Tracking IDs

• We can delete identifiers we control (e.g., account-linked analytics or marketing records).
• For third-party ad platforms (Google, Meta), review your preferences in those services and clear device/browser IDs.
• Manage on-site cookies via your browser settings and our Cookie Policy.

8) Contact

• ✉️ Email: support@australiangoods.com.bd
• 📞 Phone: +88 0140 445 8888 (Sat–Thu 10:00–19:00; Fri closed, Asia/Dhaka)
• 🏬 Experience Center — Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh