About Us

Introduction

We are on a mission to be Bangladesh’s most trusted destination for 100% authentic Australian products. We source directly from brands in Australia (no grey market), store under temperature-controlled conditions, and deliver factory-sealed items nationwide with clear, customer-first policies.

1) Our Mission

Elevate health & wellness retail in Bangladesh through direct-from-brand sourcing, quality-first operations, and human-first service that customers can trust for years.

• Authenticity without compromise: No parallel/grey imports. Ever.
• Quality & safety: Temperature-managed storage, FEFO dispatch, tamper checks.
• Customer-first: Clear policies, fair refunds, transparent timelines.

2) What We Do

• E-commerce: Nationwide delivery with live tracking. See Shipping & Delivery.
• Click & Collect: Store pickup via our Experience Center.
• Returns & Refunds: 30-day returns (unopened) and fair resolutions. See policy.
• Authenticity checks: Free verification with batch/expiry review. See Commitment and Guarantee.

3) Why Trust Us

• Direct sourcing only: Brand principals or licensed distributors in Australia.
• Chain of custody: Batch/lot traceability and documentation on request.
• FEFO & storage: First-Expire-First-Out and temperature guidance by brand.
• Zero-tolerance on counterfeits: Free pickup + full refund/replacement if any authenticity concern is verified.
• Transparent policies: All key policies centralized at Policies.

4) Experience Center

Visit our showroom to see, verify, and collect products in person. Get help with pickups, authenticity checks, returns, and general product guidance (non-medical).

• Services: Click & Collect, returns drop-off (eligible items), authenticity & batch checks.
• Directions: See Experience Center for current hours and map link.
• Address: Published on the Experience Center page when finalized.

Business hours and the exact address are maintained centrally to keep all pages consistent.

5) Customer Care

Need help with orders, delivery, payments, or authenticity? Our team responds with clear, plain-language updates until your case is closed.

• Start at Customer Care for the fastest self-serve tools and contacts.
• See Payment Methods and Shipping & Delivery for quick answers.
• For health questions, read our Medical Information Disclaimer.

6) Our Australian Brands

Explore leading names in Supplements & Vitamins, Baby & Kids Nutrition, and Honey & Wellness.

• Swisse, Blackmores, Healthy Care, Herbs of Gold, Nutra-Life
• Bellamy’s Organic, Bubs Australia

See the full list at Our Australian Brands.

7) Leadership & Vision

Our leadership sets high standards for authenticity, quality, and fairness. We publish clear policies with effective dates and review metrics that matter: dispatch SLAs, refund timelines, and customer satisfaction.

Read more at Leadership & Vision.

8) Compliance, Security & Accessibility

• Privacy: How we collect, use, and protect data — see Privacy Policy.
• Security: HTTPS/TLS, access controls, backups/DR — see Security Policy.
• Accessibility: Working toward WCAG 2.1 AA — see Accessibility Statement.
• Data deletion: Request removal of personal data — see Data Deletion Request.
• Medical disclaimer: Our content is educational only — see Medical Information Disclaimer.

9) Community & Impact

We support local skills and technology initiatives in Bangladesh and aim to help foster an IT hub in Charfasson (Bhola), while raising the bar for safe, authentic retail nationwide.