Order Cancellation Policy

1) When You Can Cancel

• Before Shipment: You may cancel any order before it is shipped. Request as soon as possible for best chance of interception.
• Time-Sensitive Window: Requests made within the first 60 minutes of ordering have the highest chance of being stopped before packing/dispatch.
• After Shipment: Once shipped, cancellation isn’t possible. Please accept delivery and follow our Returns & Refund Policy.

2) How to Cancel an Order

1. Contact Customer Care via phone/WhatsApp/email (details below).
2. Provide your order number and a short reason for cancellation.
3. We’ll verify the status and confirm if the order is eligible for cancellation.
4. If eligible, we’ll cancel immediately and trigger any applicable refund.

Tip: Keep your phone reachable; we may need to confirm details quickly to intercept dispatch.

3) Refunds for Cancelled Orders

• Prepaid (bKash, Nagad, Card): Full refund to the original payment method within 7–10 business days after confirmation.
• COD: No charges if cancelled before shipment (no refund needed since no payment was collected).
• After Shipment: Cancellations aren’t possible. Use the Return Process after delivery; note that original shipping fees may be non-refundable once shipped unless it’s our error.

4) Order Modifications (Address, Item, Quantity)

• Address/Phone Update: Possible before shipment; contact us immediately.
• Item/Quantity Change: Usually we cancel the original order and ask you to place a new one.
• Partial Cancellation: For multi-item orders, we can cancel unshipped items if they can be separated.

5) Exceptions & Special Cases

• Pre-Orders & Limited Stock: Cancellation allowed before shipment; availability later can’t be guaranteed.
• Bundles/Promos: Cancelling a bundle may require cancelling the full bundle if pricing depends on all items together.
• Compliance: We may decline requests that indicate suspicious/abusive patterns (e.g., repeated COD refusals).

6) Cancellations Initiated by Australian Goods

Rare, but may occur due to:

• Out of stock or quality check failure.
• Payment failure or suspected fraudulent activity.
• Incorrect/incomplete address or unreachable contact details.

If we cancel, you’ll be notified and any prepaid amount will be fully refunded to your original method.

7) Refused or Failed Delivery

• COD Refusal: If you refuse delivery, the parcel returns to us. Repeated refusals may limit future COD eligibility.
• Prepaid Orders: If delivery fails due to an incorrect address or unreachable phone, we’ll coordinate a reattempt. If returned to sender and you no longer want the item, we’ll refund per our Returns & Refund Policy.

8) Contact Us

To cancel an order or ask a question, reach us:

• 📞 Customer Care: +88 0140 445 8888 (Sat–Thu 10:00–19:00; Fri closed, Asia/Dhaka)
• 💬 WhatsApp: +88 0140 445 8888
• ✉️ Email: support@australiangoods.com.bd
• 🏬 Visit: Experience Center: Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh