Accessibility

Australian Goods in Bangladesh is committed to digital accessibility for people with disabilities. We are working toward WCAG 2.1 Level AA conformance and continuously improving the user experience for everyone.

If you encounter any accessibility barrier on our site, please let us know so we can fix it quickly.

1) Scope

This statement applies to australiangoods.com.bd and customer-facing touchpoints, including Order Tracking, Customer Care, and Experience Center info pages.

2) Standards & Guidance

• Target standard: Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
• Supporting specs: HTML5, WAI-ARIA 1.2, semantic headings and landmarks.
• Languages: English and Bangla (বাংলা) content where available.

3) Measures We Take

• Keyboard accessibility: logical tab order, visible focus, and skip-to-content links.
• Color & contrast: aim for body text contrast of ≥ 4.5:1; no information conveyed by color alone.
• Images & media: informative images have alt text; decorative images are hidden from assistive tech; captions/transcripts for key media.
• Headings & landmarks: one h1 per page; semantic sections and ARIA landmarks for navigation.
• Forms: programmatic labels, descriptive buttons, and error messages linked to fields.
• Responsive design: content reflows without loss of information on small screens or at high zoom.
• Motion & flashing: avoid content that flashes more than 3 times/second.

4) Compatibility & Assistive Tech

We aim to support current versions of major browsers on desktop and mobile (Chrome, Safari, Firefox, Edge) and commonly used assistive technologies (e.g., screen readers on Windows, Android, and iOS).

5) Known Limitations

We monitor user feedback and address issues as prioritized fixes. Current known limitations may include:

• Third-party widgets (e.g., courier tracking portals) that we do not control may have accessibility gaps.
• Occasional missing alt text on newly uploaded images — reported items are fixed as a priority.
• Legacy content may not fully meet heading or contrast guidelines — updates are rolling out in phases.

If you face any barrier, please report it via the contacts below. We’ll work to provide the content in an accessible format.

6) Feedback & Requests

We welcome your feedback on the accessibility of our website:

• ✉️ Email: support@australiangoods.com.bd
• 📞 Phone: +88 0140 445 8888 (Sun–Thu 10:00–17:00)
• 💬 WhatsApp: +88 0140 445 8888
• 🏬 Visit: Experience Center — Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh (Sun–Thu 10:00–17:00; Fri–Sat closed)

Need an alternative accessible format (e.g., large print, plain text)? Tell us the page URL, the format you need, and your contact details. We aim to respond within a reasonable time during business hours.

7) Enforcement & Complaint Handling

We review all reports and aim to resolve issues promptly. If you are unsatisfied with our response, you may request escalation via legal@australiangoods.com.bd.

8) Assessment Approach

• Self-evaluation: ongoing audits against WCAG 2.1 AA.
• User feedback: prioritized fixes from real-world reports.
• Third-party testing: external reviews are planned on a periodic basis.

Last updated: Sep 27, 2025