Authenticity Commitment

At Australian Goods in Bangladesh, authenticity is our promise and our practice. We source directly from the brand in Australia (no grey market), maintain temperature-controlled storage, and deliver products in factory-sealed, original packaging. This page outlines our standards, controls, and the protections you can rely on.

1) Our Principles

• Direct-from-brand sourcing: only from brand principals or licensed distributors in Australia.
• Full traceability: documented chain of custody for every shipment and batch.
• Quality first: storage and handling follow manufacturer guidance at every step.
• Zero tolerance: immediate action on any authenticity concern—replace or refund fast.
• Transparency: clear information and verifiable documentation (on request).

2) Direct Sourcing (No Grey Market)

• Authorized channels only: we never buy from open marketplaces or unknown third parties.
• Supplier vetting: compliance checks and ongoing performance monitoring.
• Paper trail: supplier invoices and import records tied to each batch entering Bangladesh.

3) Chain of Custody & Documentation

• Batch/lot tracking: each item linked to its shipment and supplier records.
• Label integrity: we never alter manufacturer labels, batch numbers, or expiry dates.
• Proof on request: we can share appropriate redacted documentation to verify source and import.

4) Storage, Handling & Temperature Control

• Temperature-managed storage per brand guidance to protect potency and freshness.
• FEFO dispatch (First-Expire-First-Out) to prioritize freshness.
• Tamper checks before dispatch; outer boxes secured for transit.

5) Packaging Integrity & Seals

• Only factory-sealed, original packaging is shipped to customers.
• If a seal appears broken or packaging is heavily damaged, contact us immediately and do not consume.
• We will arrange inspection and provide a replacement or refund as applicable.

6) Simple Product Verification (Free)

1. Within 7 days of delivery, contact Customer Care.
2. Share your order number and clear photos of front/back, seals, and batch/expiry.
3. Our quality team checks and, where available, guides you to brand-specific verification (QR/code).

Tip: Keep the packaging until you’re satisfied—batch and seals help us verify faster.

7) Customer Education: Spotting Red Flags

• Broken/poorly applied seals or inconsistent print quality.
• Missing batch/expiry or mismatch vs. invoice.
• Unusual odor/color beyond normal variation (e.g., honey crystallization can be natural).

If you see concerns, contact us—we’ll review and resolve quickly.

8) Brand Partnerships & Internal Audits

• Alignment with brand guidance on storage, labeling, and consumer safety.
• Periodic internal audits of temperature logs, FEFO compliance, and dispatch controls.
• Escalation protocols for recalls or quality advisories.

9) Zero-Tolerance Response

• If an item is ever verified as not genuine, we arrange free pickup and a full refund or replacement.
• We also block the source and report to relevant partners immediately.

10) Health & Usage Disclaimer

Information on this site is for general product guidance only and is not a substitute for professional medical advice. Always read labels and follow manufacturer directions. For more, see our Medical Information Disclaimer.

11) Contact Us

Need verification support or documentation?

• 📞 Customer Care: +88 0140 445 8888 (Sat–Thu 10:00–19:00; Fri closed, Asia/Dhaka)
• 💬 WhatsApp: +88 0140 445 8888
• ✉️ Email: support@australiangoods.com.bd
• 🏬 Experience Center — Holding #499, Road #34, Mohakhali, DOHS, Dhaka 1206, Bangladesh